How do I contact Support or raise a ticket?

Getting to Settings: From anywhere in Lexlegis, click your initials in the top-right corner of the screen. This opens a small menu with a few options.

Click Account Settings to open the full Settings page.

The Support section allows you to raise and track support requests from within the platform.

Viewing Support Tickets

After submitting a ticket, you can view it under My Support Tickets. The ticket list displays the ticket number, date, type, subject, and status of each request.

You can view tickets based on their current status:

• All - View all tickets.
• Open - View tickets that are currently open.
• Need Attention - View tickets requiring attention or further action.
• Closed - View tickets that have been resolved or closed.

Sorting Support Tickets

Use the Sort dropdown to organise your tickets based on:

• Newest first - Displays the most recently created tickets first.
• Oldest first - Displays the oldest tickets first.
• Recently updated - Displays tickets that have been updated most recently.
• Status - Organises tickets according to their current status.

Raising a Support Ticket

1. Go to Support from the left-hand navigation menu.
2. Click New Ticket in the top-right corner.
3. The Send Feedback window will open.
4. Under Type, select the appropriate option from the dropdown.
5. Enter a brief Subject summarising your issue or request.
6. Enter the details of your issue in the Message field.
7. To help the support team understand the issue, you can select Attach a screenshot of this page. A screenshot of the current page will be automatically captured and attached to the ticket.
8. Review the information entered and click Send to submit the ticket.